Returns

How to return items to our online jewellery shop

The One Button Shop
PO Box 10074
Leicester
LE8 0WG

If the item(s) you have ordered are unsuitable, you must inform us within 14 days of receipt. Email us at shop@onebuttonuk.com detailing your order number and the item(s) you wish to return.

Send the goods, together with your original order details and any email correspondence, back to us at the address above. Upon receipt we will be happy to refund/exchange providing the item(s) are returned complete, in perfect condition and in the original packaging (where possible) within 14 days of receiving our confirmation email.

A refund will not be possible if the item(s) arrive damaged as a result of inadequate packaging being used. In these cases, the item(s) will be returned to you. Our decision is final.

In compliance with current Health & Hygiene regulations, we are unable to accept the return of earrings. Your statutory rights are not affected.

RETURN POSTAGE – you will be required to arrange and pay for the return of the item(s) to us. We strongly recommend you obtain proof of posting as we cannot accept responsibility for parcels lost in transit.

IF YOUR GOODS ARE FAULTY – very regrettably and occasionally this does happen. We will do all we can to ensure the matter is dealt with quickly and efficiently. Please follow the returns procedure detailed above to return the goods. Upon receipt of faulty items, we will exchange or refund in accordance with your wishes, and also refund your postage.