Terms and conditions
Using our online jewellery shop
Thank you for visiting theonebuttonshop.com, the online jewellery shop. Please see below for the terms and conditions that govern your use of this website.
Please contact us at:
The One Button Shop
PO Box 10074
The One Button Shop advertises current One Button products. Due to the nature of this stock, your purchase is processed strictly on a first come, first served basis. It shouldn’t be possible to order any items out of stock. SOLD OUT will indicate the line has now gone, and will not be repeated.
However, on the rare occasions that stock levels are incorrect, you will be contacted. Any monetary discrepancies as a result of our incorrect stock levels will be reimbursed immediately.
The terms and conditions stated here cannot be varied except by changes made by The One button Shop.
Our handmade jewellery quality
Each piece of jewellery on our website has been lovingly handcrafted! Very occasionally faults do occur. In the unlikely event that you are unhappy in any way with our products or service, please contact us immediately and we will attempt to put things right or arrange for a return. See our Returns Policy below.
Please be aware that whilst we take great care to accurately describe each piece, many items are handmade from natural materials, so their colour may vary slightly from that shown. Each piece really is unique.
It is essential that jewellery is protected from perfume, hairspray, deodorant and any other chemicals which may harm the finish of beads, metal plating, semi-precious stones and other findings used.
We will do everything possible to ensure that you can be confident of making a secure, risk-free purchase from us.
All prices are displayed in (GBP) pounds sterling. Your credit card company will make the charge in your local currency at that day’s exchange rate. We are not responsible for any other charges.
Ordering from our online shop
When you make a purchase, you will automatically receive an electronic confirmation stating your order number. You will then receive notification of dispatch, usually within 1-2 working days of your order being processed.
Cancelling your order
Once you have placed your order, should you change your mind for any reason, please advise us immediately that you wish to cancel the order and a full refund will be issued.
Our returns policy
If the item(s) you have ordered are unsuitable, you must inform us within 14 days of receipt. Email us at firstname.lastname@example.org detailing your order number and the item(s) you wish to return.
Send the goods, with the packing note enclosed, back to us at the address above. Upon receipt we will be happy to refund/exchange providing the item(s) are returned complete, in perfect condition and in the original packaging (where possible) within 14 days of receiving our confirmation email.
A refund will not be possible if the item(s) arrive damaged as a result of inadequate packaging being used. In these cases, the item(s) will be returned to you. Our decision is final.
In compliance with current Health & Hygiene regulations, we are unable to accept the return of earrings. Your statutory rights are not affected.
RETURN POSTAGE – you will be required to arrange and pay for the return of the item(s) to us. We strongly recommend you obtain proof of posting as we cannot accept responsibility for parcels lost in transit.
IF YOUR GOODS ARE FAULTY – very regrettably and occasionally this does happen. We will do all we can to ensure the matter is dealt with quickly and efficiently. Please follow the returns procedure detailed above to return the goods. Upon receipt of faulty items, we will exchange or refund in accordance with your wishes, and also refund your postage.
Extended returns at Christmas
We accept you may feel inhibited to shop pre-Christmas due to the returns time limit – this is the last thing we all need! Therefore any purchase intended as a Christmas present may be exchanged or credited up to the 10th January providing the above criteria has been satisfied. Refunds will not be offered outside the standard terms.
Terms and Conditions summary
The One Button Shop. act in accordance with the Data Protection Act of 1984 and 1998. We will never disclose your details to third parties.
Trademarks and Copyright
The names and logos of The One Button Shop, One Button and Hem & Edge are registered trademarks. Any attempt to use or replicate this brand/logo in any way whatsoever will result in legal proceedings.
Copyright of all products/designs and web content is owned by The One Button Shop. It is prohibited to replicate, store (in any format), download, amend in any way whatsoever, without the express written consent of the One button Shop. Failure to do so will result in legal proceedings
Copyright © 2011 Lou Lou Frou Limited trading as The One Button Shop. All Rights Reserved.