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Returns & Exchanges

When you buy something from us at One Button, we truly hope you will love it! However, if it is not quite what you want, then you are welcome to return your item(s). 

Please note we do not post a returns form with our items to save paper. To return items please contact us at info@llfsourcing.com and we will help you do this.

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Shop confidently knowing we offer:

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28 DAY RETURNS

We cannot accept earrings as returns due to hygiene reasons.

All pieces must be returned unused and in a saleable condition.
To return faulty items, please contact us immediately after receiving your order.

 We operate with full transparency; if you return an item that is damaged and it is within 28 days, but you did not contact us immediately informing us of a fault, then we cannot be held accountable. You must contact us about the fault. We will always be as accommodating as possible, but in these situations, we cannot guarantee that you will receive a refund if we believe you have broken the item.

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We operate a 14-day window for faulty item returns, after which any ‘fault’ will be considered user inflicted damage, which we are not responsible for.

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How to return items:

  • securely repack the item(s).

  • Return to us here at One Button Ltd, PO Box 11159, Leicester LE7 9YX

  • Replacements and refunds will be processed, once One Button are in receipt of returns.

IMPORTANT: you are responsible for the cost and safe return of your items until they are received One Button. We, therefore, recommend that you use a recorded delivery service (eg signed for). We recommend special delivery for items over £50. 

Unfortunately, we are unable to cover the cost of returning unwanted items, so the postage cost of returning these items is the responsibility of the customer. Please ensure that you obtain proof of posting as items being returned are the responsibility of the customer until the items reach our office.

We cannot accept earrings as returns due to hygiene reasons.

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Refunds – On receipt of the returned item(s) we will issue a full refund to the card used when placing the order, excluding delivery charges. Please allow up to 10 days (from the date we receive your items), for the refund to arrive in your account. If the order originally qualified for free postage and returning certain items put the total order price under the free postage threshold, then a delivery charge will be deducted from your refund.

Replacements – for faulty items only and are available subject to stock availability – please note that due to the nature of our unique collection many of our pieces are limited to ‘one only’ and therefore a replacement will not always be available. In this instance a refund will be issued.

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Faulty Items – We check each item before we send it out to you, but occasionally something slips through the net. We hate to disappoint our customers and will deal with these issues as quickly and painlessly as we possibly can.

If the item you receive is faulty, please contact info@llfsourcing.com quoting your name, address, date of purchase, and the details of the faulty item. If possible, upload a photo. Please state if you require a refund or replacement. We will then advise on how to proceed with your return.

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The majority of our collection are vintage pieces – necklaces and chains are delicate and can be snapped while being worn, some precious stones don’t like water or chemicals and other pieces of jewellery are not hardy enough for everyday wear. So, before you wear your delicate items, please read the Care Guidelines, especially for jewellery.  Please be aware that we will need to assess each piece on its return to us and a refund isn’t always guaranteed if the item is deemed to have been misused by the wearer.

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Incorrect Items – If the item you have received is not what you have ordered, please contact info@llfsourcing.com quoting your order number, name and address, date of purchase, details of the product and the reason for the return, and whether you require a refund or replacement. We will then advise on how to proceed with the return.

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Cancelling an order

The United Kingdom’s Distance Selling Regulations give you the right to cancel your order for any item purchased from One Button Ltd, for a full refund. To cancel an order:

  • Email us at info@llfsourcing.com, within 24 hours clearly stating your order number, name and address.

  • If your order has not been shipped, we will endeavour to cancel the order immediately and issue a refund (please allow up to 14 days for this to appear in your account.)

  • If your order has been despatched, please contact us on receipt of your items.

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