When is my order coming?

Your order will be dispatched within 2 working days of receipt. All orders will be sent via Royal Mail Second Class Delivery as standard.

What are the Delivery Times and Shipping Charges?

Destination: UK
Service: Standard Second Class Royal Mail Delivery
Transit: 2-3 working days
Price: FREE

Destination: Europe
Service: Standard Airmail Royal Mail Delivery
Transit: 3-5 working days
Price: £5.95 GBP

Destination: Rest Of World
Service: Standard Airmail Royal Mail Delivery
Transit: 5-10 working days
Price: £7.95 GBP

*Working days excludes Saturdays, Sundays and UK Bank Holidays.

My UK order is late, what should I do?

If your delivery is late arriving, please contact us and we will check to confirm the status of your delivery. Very often it is simply a case that Royal Mail have attempted to deliver and not left a calling card!

In the event of a non-delivery, it is our intention to help you avoid any inconvenience. If the item is time critical, we can dispatch another immediately provided we have credit card details to guarantee payment in the event the original turns up. This way you will not be inconvenienced further as Royal Mail will not officially classify a parcel lost until 15 working days have elapsed – by which time your important event date may have passed!

If for any reason you wish to have a refund instead, this can be authorised back onto your card after the 15 working days time frame has elapsed and Royal Mail acknowledges the loss.

*Working days excludes Saturdays, Sundays and UK Bank Holidays.

Can I order from overseas?

Yes, simply select your shipping destination during the checkout process, your delivery charges will then be calculated automatically.

How do I use a PROMO Code?

From time to time we may offer promotional voucher codes. These can be redeemed during the checkout process.

Is gift wrapping available?

Free Gift packaging is supplied predominantly for our jewellery lines and for you to use as is necessary.  However, if your item is going directly to the recipient and you would like all items gift wrapped then please do let us know.  We can also add a message to our gift tags.

Which payment methods do you accept?

We accept a variety of payments depending on your chosen delivery country, including Visa, MasterCard and PayPal. In addition, you can also pay for all or part of your order using The One Button Shop Promotion Codes as and when available.